We sell our products in the United States and Canada, and ship using UPS as our primary carrier. Your order for items that are in stock are shipped within 48 hours of the receipt of your order and payment. Orders that require shipment from the factory prior to being fulfilled or represent a special purchase will be shipped upon receipt of your goods from the manufacturer. If this applies to your order, you will be be immediately contacted by email and / or telephone and apprised of the estimated delivery date. In the event this estimated delivery date is unacceptable to you, we will immediately cancel your order and refund your payment.
Regular shipping for your order via UPS Ground is provided at no cost to you. If you require faster shipping times, or have other requirements, including delivery to a foreign address, we will contact you and arrange for such special shipping for an additional fee.
If your new, unused item isn't what you expected, we will accept returns for up to 180 days after your purchase.... No questions asked! All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged. In order to request a refund, we ask that you fill out our contact form here, give us a call at (888) 725-4150 or email us at firstname.lastname@example.org.
We do not accept returns on used items, but are happy to assist you in handling any warranty claims that may arise from your use of our products.